* Possible Shipping Delays due to COVID-19 emergency *
Since the beginning of the COVID-19 crisis, THE SMARTY CO. has been completely committed to making safety and customer satisfaction our number-one priorities, which includes working through industry-wide shipping slowdowns. While our order processing times are back on track, our third party shipping partners continue to experience challenges in certain parts of the country—so you may experience a delay in receiving your order. Our top priority is working through this with them to deliver your shipments as quickly as possible.
Please allow 24-48 hours for order processing before it is ready to ship.
🚚 Standard Shipping, current delivery time is up to 6-10 days after the order is processed.
✈️ Expedited Shipping, current delivery time is up to 3-4 days after the order is processed.
When your order is shipped, you will be emailed a Tracking Number from our fulfillment partners.
* Attention P.O. Box Owners*
Amazon does not always ship to P.O. Boxes, so to ensure that you receive your order, please do not enter a P.O. Box in the Shipping Address.
Can't Find Your Package?
This happens sometimes. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. Carriers also occasionally mark packages "Delivered" before they're dropped off. Please contact the carrier if it's been more than two hours since you got a delivery notification. If the package still cannot be located, please contact us within 5 business days of your delivery confirmation date so we can try to assist you.