* Possible Shipping and Inventory Delays due to ongoing COVID-19 emergency *
Since the beginning of the COVID-19 crisis, THE SMARTY CO. has been completely committed to making safety and customer satisfaction our number-one priorities, which includes working through industry-wide shipping slowdowns. While our order processing times are back on track, our third party shipping partners continue to experience challenges in certain parts of the country—so you may experience a delay in receiving your order. Our top priority is working through this with them to deliver your shipments as quickly as possible.
Please allow 24-48 hours for order processing before it ships from our fulfillment partners.
🚚 Standard Shipping, current delivery time is up to 6-10 days after the order is processed.
✈️ Expedited Shipping, current delivery time is up to 3-4 days after the order is processed.
When your order is shipped, our fulfillment partner will email you a Tracking Number for delivery updates.
* Attention P.O. Box Owners*
Amazon does not always ship to P.O. Boxes, so to ensure that you receive your order, please do not enter a P.O. Box in the Shipping Address.
Can't Find Your Package?
This happens sometimes, but typically the package is recovered. Here are some tips:
- Check if anyone from the household brought the package inside.
- Check the bushes, front, side, and back porches, and other possible more secure delivery spots such as with your neighbors.
- Check with your Front Office or Mail Room if it was sent to a building/apartment.
Carriers also occasionally mark packages "Delivered" before they are dropped off. In some cases, Carriers can accidentally deliver to the wrong location, but recover the package on a later date. Please contact the Carrier if it's been more than two hours since you received a delivery notification.
If your package is marked DELIVERED by the carrier, THE SMARTY CO. is not responsible for any package theft at the Shipping Address provided. We understand package theft can be an issue, but THE SMARTY CO. is not liable for stolen packages. Please contact the Carrier directly or your local post office (USPS) for assistance.
THE SMARTY CO. is also not responsible for incorrect Shipping Addresses provided by the Buyer in the Order. If you need to update your Shipping Address, please contact us us within 1 hour of your order placement.
If the package appears to be lost in transit or shows no movement in the Carrier's Tracking, please contact us and we will work on a solution with our fulfillment partner.