Returns

United States Postal Service typically offers the most affordable rates. Please choose the cheapest option that includes a tracking number.

Estimate Cost for "USPS Retail Ground":
1 Backpack = approx. $11.00

You have 30 Days from the Delivery Date to return your order.

To be eligible for a return, your item must be in "New" or "Like New" condition.

1. To complete your return, please send us your Order ID.

2. Email us at help@thesmartyco.com and we will issue a RMA and send a return shipping link with detailed instructions.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card (within 7 business days).

If you would like to exchange for a different color or size, please start the Return first, then place a new Order separately.

Items that were purchased on sale or discount prices can also be returned within 30 days (unless it states "Final Sale”).