Returns

Buyer pays for Return Shipping

Please use USPS and choose cheapest Shipping Option with Tracking Number. 
1 Backpack = approx. $10.00
2 Backpacks = approx. $12.00

 

30 Day Return Policy

You have 30 Days from the Delivery Date to return your order.

To be eligible for a return, your item must be in "New" or "Like New" condition.

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1. To complete your return, please send us your Order ID.

2. Email us at help@thesmartyco.com and we will issue a RMA and send a return shipping link with detailed instructions.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card (within 7 business days).

 

Exchanges

If you would like to exchange your for a different color or size, please start the Return first and send back the Order, then place a new Order separately.

 

Sale Items (if applicable)

Items that were purchased on sale or discount prices can also be returned within 30 days (unless it states "Final Sale”).